Daily archives: January 26, 2006

1 post

Customer Service?

As I alluded to in a previous post, Jody and I ran into a few snags on our way home from Cuba over the Christmas Holidays. Namely, we got stuck in Cuba an extra day due to mechanical problems with our Zoom Airlines plane. The picture you see here is at around midnight, when we were told to go back down through customs. Why is everyone standing there you ask? Well, the authorities had no idea why we were sent there, and we all had to go back up to where I was and around the airport another way to get to the baggage. Just one of the ‘little’ snags in this dismal experience. In any case, we’ve sort of waited for almost a month, hoping to receive some sort of explanation or apology for all the problems. However, there was no word from either Zoom or Go Travel Direct. As a result, we ended up writing a strongly worded letter outlining all the shortcomings, and sent it in to their customer relations departments. Now we just need to wait and see what they have to say. We’ll keep you posted. In the meantime, read on to see the full text of the letter we sent.