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Customer Service?

As I alluded to in a previous post, Jody and I ran into a few snags on our way home from Cuba over the Christmas Holidays. Namely, we got stuck in Cuba an extra day due to mechanical problems with our Zoom Airlines plane. The picture you see here is at around midnight, when we were told to go back down through customs. Why is everyone standing there you ask? Well, the authorities had no idea why we were sent there, and we all had to go back up to where I was and around the airport another way to get to the baggage. Just one of the ‘little’ snags in this dismal experience. In any case, we’ve sort of waited for almost a month, hoping to receive some sort of explanation or apology for all the problems. However, there was no word from either Zoom or Go Travel Direct. As a result, we ended up writing a strongly worded letter outlining all the shortcomings, and sent it in to their customer relations departments. Now we just need to wait and see what they have to say. We’ll keep you posted. In the meantime, read on to see the full text of the letter we sent.

Racing for a Reason

Cottage Champs at the 2009 FAC Champs!

Welcome back to another exciting chapter in the life of ActiveSteve. I’m especially excited to write up the story for the race that I just took part in last weekend. Specifically, I’m talking about the 2009 Frontier Adventure Challenge fall champs which took place at Rosseau Lake in the Muskoka region of Ontario. This is a great race to close off the adventure racing season for a lot of teams, and never fails to impress. The format is simple. 10-14 (or more) hours of gruelling off-road racing mixing orienteering, paddling, trekking, mountain biking, and sometimes swimming. This year’s edition of the race was another doozy with some interesting results, as you’ll learn about if you read my whole post. For starters though, you might want to check out my folder of pictures onflickr (I carried my camera on course), as well as the custom map that I put together of the route we took. If you look through the map, you’ll probably see a couple spots where we strayed from the ‘ideal’ route 🙂 Also, you’ll see it isn’t a complete map, as the battery died on my GPS. For the record, I did have permission from Geoff, the race director, to wear my GPS to make this map. I wasn’t using it as a navigation tool, merely a track recorder. Once you’re done checking that out, come on back and read the rest of the story.

T-Minus One Week to Boston!

Yup, that’s right, you read correctly. I’m now actually less than a week away from running one of the world’s most famous races, the Boston Marathon. In fact, this will be the 114th edition of the race, and for me, the 6th time that I run 42.2km all at once! The funniest part about this (at least in my mind) is that to me, it’s more of a training event than a main event. I know, sounds crazy, but in just over 2 months from now, I’ll be doing a 3-day race in which one of the days is a 62km off-road trail run! So for that reason, this isn’t the pinnacle of my 2010 season, but just a warm-up. However, that in no way will detract from the event for me, and in fact, makes is easier to just enjoy the day. I plan to carry a camera and my GPS, so there should be ample photographic evidence of my day on the classic road to the finish in Boston! Although I leave in about 4 days, I feel pretty disorganized, or at least not really in the right headspace. To hear a bit more about why that is, and some other latest news, read on. The picture? Well, that’s just one from my recent move to my new home in Gatineau, why not have a look at the full folder of pictures from the move? After that, come on back for more!